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Using the lowly reply envelope to boost response

September 10th, 2018

Stamped … business … courtesy—let’s be honest, although it looks unassuming, plain, and completely utilitarian, the reply envelope is actually one of the most critical elements in a direct mail package. Without it, you’ve either got a cultivation mailing or one of the lowest responding mailings of your career.

So how can you use this often-overlooked mailing vehicle to strategically bump response?

The first important decision is deciding what type of return envelope to use.

Stamped Reply Envelopes (SREs)—Placing a first-class stamp on the reply envelope is an expensive option, but one that can often overcome the incremental costs with boosts in response, especially when used with higher value donors. The stamp already provided, staring your reader in the face, mouthing the words, “Hey they’ve already investing in you by pre-stamping me, so the least you can do is respond,” the SRE is a wonderful way to encourage response.

Other ways to enhance the reply envelope is to use colored stock to ensure that it stands out in the kit, screaming “send me in!”

Business Reply Envelopes (BREs)—While there is still a postage cost incurred by the mailer, it is only charged when a donor mails it in. That means it’s an investment rather than a cost. Here’s a relatively inexpensive trick that can increase the prominence of the BRE (and make it look like an SRE). Try adding a few low-denomination stamps, such as one-cent, two-cent, or even a five-cent stamp, ideally aligned with an element of your mission. (For nature accounts, we’ve had success using Bobcat or other animal stamps.)

Courtesy Reply Envelope (CRE)—This “plain-Jane” envelope requires the donor to pay the postage, thereby saving you money and ensuring that you have super-dedicated supporters willing to help your cause. Testing CRE vs BRE in house and acquisition mailings is crucial as each has its costs and benefits.

Other ways to enhance the reply envelope is to use colored stock to ensure that it stands out in the kit, screaming “send me in!”

If you’re mailing a match grant campaign, use the reply envelope to broadcast urgency by highlighting the deadline date with a pre-printed rubber stamp or callout.

Want to make sure your direct mail campaign gets credited for a white-mail gift? Add a designated code on the reply envelope. As with everything, test to see if a certain reply envelope works for your program but be sure to at least include a CRE.

By Amy Joseph | Account Director

2018-10-15T14:14:37+00:00